Field Service Management

TOA’s intelligent technology for field service management drives productivity and customer satisfaction to new heights.

Recognized as a “Leader” and the foremost visionary in the Gartner Magic Quadrant for Field Service Management, 2012, TOA Technologies takes a unique approach to scheduling, routing and managing mobile workforces of any size, in every industry. Only TOA’s ETAdirect platform:

… learns the time individual employees take to perform tasks and to travel from job to job, continuously improving and refining its performance profiles.

… predicts travel times, arrival times and job durations with ever-greater accuracy and precision, thanks to pattern recognition technology and
predictive analytics.

… optimizes schedules and routes holistically, saving an average of $10,000 per service vehicle per year.

… drives collaboration, allowing the dispatch center and field staff to share information and resources in real-time, so more jobs get done faster.

… informs customers with automatic notifications and access to up-to-the-minute appointment status.

Discover how ETAdirect Enterprise, ETAdirect Professional or ETAworkforce can transform your field operations into an efficient, smooth-running engine for enhanced service.