Web-based Workforce Management Software
Redefining Time of Arrival
TOA Technologies makes managing your mobile workforce smarter, faster and easier, by
providing the only Cloud-based enterprise-level, on-demand mobile workforce
management solution that makes real-time visibility a reality and real-time
change possible.
ETAdirect is our customer-centric program, which enhances customer service by predicting, with a high degree of accuracy, when a field employee will arrive at a customer's home, keeping customers informed - and allowing service providers to be right on time, with smaller, dynamic one hour "wait windows".
At TOA Technologies, we make efficiency and customer service work in perfect harmony, to both reduce operating costs while enhancing the customer experience.
TOA Technologies: Predictive. Cloud-Based. Right On Time.
Precision without the Price
Capacity planning means making sure that the right amount of resources are assigned to the right tasks at the right time. Managers and dispatchers face a daily challenge to get these complex moving parts balanced to maximize their organization's efficiency and deliver optimal customer satisfaction.
ETAdirect Capacity Management optimizes your resource allocation and gives you increased precision in assigning resources.
Opening Your Service Window to Opportunity
TOA goes well beyond street level routing with next-generation time-based, predictive routing. Simple street level routing has been with us for decades. Street level routing (SLR) is predicated on the notion that by creating the most concentrated sequential point to point connection between a series of job locations you reduce drive time and thus reduce cost. But in today's world of complex and dynamic customer-focused mobile workforce management, basic SLR has simply run out of gas. Today's businesses want to minimize costs to gain competitive and financial advantage, but they also want to assure that the right person does the right job and that they get to customers right on time.
See the Field in Real Time… for the First Time
The single biggest challenge facing today’s mobile workforce managers and dispatchers is the lack of visibility into real-time field operations. Where are your field employees, what have they done, what are they doing, are they on time, and other questions. So as things change, there is no way to communicate progress and arrival times to customers.
Only TOA gives service organizations an unprecedented real-time predictive view of field operations and an unprecedented control over customer communication, planning & scheduling, and field employee management, all with a minimal capital investment.
Communication is the Key to
Better Customer Relationships
Sometimes, simple problems require complex solutions. To know precisely when an appointment will occur requires tracking all of the activities of the mobile workforce and communicating that information, in real-time, to everyone in the system. And because kept promises are key to keeping customers, service companies require the ability to schedule appointments they know they will keep.
TOA Technologies is changing the way companies communicate with their customers before, during and after appointments.
You’re Only As Strong As Your Integration
Integration is the most critical aspect of any enterprise software implementation. It doesn’t matter how good you are if your scheduling solution doesn’t fit into your client’s broader technological environment. At TOA, ensuring that our systems continue to meet your changing business needs is our objective. And making you successful is our most important job.
At TOA, we are integration experts. Our implementation methodology ensures that project milestones and deliverables are clearly defined and uniformly met on time and within budget. Our professionals will work side-by-side with your team to help develop and enhance your current business rules and processes to take full advantage of the capabilities of TOA’s software.
References? Ours are impeccable!
A list of our clients reveals some of the best companies in the world. They are also the best proof that TOA delivers on its promise and its promises. Redefining customer relationships for the better has been and will continue to be one of our company's main goals.
Our clients employ thousands of skilled mobile workers who deliver complex services to millions of customers every day. They are progressive organizations that are revolutionizing their business and their service and goods delivery model, along with their customer relationships by making promises they can keep with help from TOA's mobile workforce management solution.
Whether you employ thousands of mobile workers or just a baker's dozen, you can greatly benefit from TOA's web-based mobile workforce management and service optimization solutions.
Events & Announcements
As TOA has grown industry professionals across the world have taken notice. We've recently been in the news for our customer appointment management and SaaS solutions. Read the following news stories to learn more about how TOA has become a leader in the mobile workforce management field. If you have a question about any of the stories you read, please feel free to contact us.
Events
Annoucements
