Field Service Management Software and Solutions

TOA Technologies’ time-based, rapidly deployable SaaS solution, ETAdirect, leads the industry in scalability, reliability and flexibility.

The powerful ETAdirect:


Instead of using averages or guessing, ETAdirect continuously learns how long it takes individual field employees to complete specific tasks. It keeps learning, every minute of the day.


Combining learned patterns with predictive analytics, ETAdirect predicts travel times and job durations—with increasing accuracy.


Automatically assigning the right employee to each job, ETAdirect creates an optimized schedule and maps the most sensible routes.


Connecting teams in real time using a groundbreaking approach, ETAdirect helps field employees provide high quality services and complete jobs quickly the first time.


From order to completed job, ETAdirect provides customers with valuable information and makes them part of the process.

Field Service Done Right
Right place right timeRight place right time

The New Connected
Mobile Workforce

With near-instant optimization, easy data
sharing, and highly secure mobile
communications, your operations can run
at efficiency levels that seemed impossible.

Download The New Connected Mobile Workforce White Paper

Download the White Paper »

Cybersecurity in the Cloud

Evaluate the opportunities cloud
computing in the enterprise provides and
how you can implement this technology
without sacrificing safety or reliability.

Download Cybersecurity in the Cloud

Download Now »

Telefónica Launches Global
Field Service Initiative

Vivo, Telefónica's Brazilian
operating unit, successfully
deploys TOA's SaaS field service
management solution in just six months

Telefonica launches field service initiative

          Learn More »

Cox Communications Unifies an
Entire Customer-Care Team

Read this case study to learn how TOA helps Cox organize more than 22,000
employees — including 7,000
technicians in the field.

Cox Communications Unifies an Entire Customer-Care Team

Read the Case Study »

The Top 10 Discussions at Field Service USA 2014

Among the dozens of topics discussed,
a number of themes emerged. Here’s our
take on what the field service universe
is talking about.

The Top 10 Discussions at Field Service USA 2014

Read the Blog Post »

Press Releases