Field Service Management Software and Solutions

TOA Technologies’ time-based, rapidly deployable SaaS solution, ETAdirect, leads the industry in scalability, reliability and flexibility.

The powerful ETAdirect:


Instead of using averages or guessing, ETAdirect continuously learns how long it takes individual field employees to complete specific tasks. It keeps learning, every minute of the day.


Combining learned patterns with predictive analytics, ETAdirect predicts travel times and job durations—with increasing accuracy.


Automatically assigning the right employee to each job, ETAdirect creates an optimized schedule and maps the most sensible routes.


Connecting teams in real time using a groundbreaking approach, ETAdirect helps field employees provide high quality services and complete jobs quickly the first time.


From order to completed job, ETAdirect provides customers with valuable information and makes them part of the process.

Field Service Done Right
Right place right timeRight place right time

The New Age of Field Service Management

Watch and learn how field
service has evolved
through time.

   Watch the Video »

Time-Wise Routing for Field

Learn how routing methodologies
can make or break a typical workday.

Learn about Time-Wise Routing for Field Services

Download the White Paper »

Learn the Language of Field Service Management

Do you know the top ten most used
words in field service management?

Download Time-Wise Routing for Field Services.

Read the Blog Post »

Trust, Security and First

Learn how we help our
customers foster
trusting relationships
with their customers.

Trust, Security and First Impressions

Check Out the Blog Post »

Cox Communications Unifies an
Entire Customer-Care Team

Read this case study to learn how TOA helps Cox organize more than 22,000
employees — including 7,000
technicians in the field.

Cox Communications Unifies an Entire Customer-Care Team

Read the Case Study »

You Can Run, But You Can't Hide — and That's a Good Thing

Learn how the 'Bring Your Own
Device" movement makes use of
your employees'
preferred tech.

Check Out the Blog Post »

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