Enhancing the Customer Experience by Solving the Customer Wait Problem

TOA Technologies was started by two visionary pioneers, Yuval Brisker and Irad Carmi, who became frustrated with having to wait all day for a service technician to show up at their homes. There was no time promised and no call ahead to confirm the appointment, only a four-hour wait window and a lot of waiting. Knowing they were not alone in their frustration, Yuval and Irad quickly shifted from frustrated passive consumers to active agents of change. Delving into the operational depths of the Customer Care and Field Service industries, what they discovered was that despite the fact that large companies were spending millions of dollars on sophisticated mobile workforce management solutions, customer service was broken where it really counted -- at the customer appointment level. Applying their previous experience in software and customer care, they founded TOA (Time of Arrival)Technologies.