Holistic Approach

A customer-centric approach to mobile workforce management

By recognizing the link between customer experience and the cost of customer service related to in-home appointments, TOA Technologies is turning the field services delivery model on its head.

TOA develops innovative web-based software solutions that produce significant and measurable increases in customer satisfaction and retention, while improving mobile workforce productivity and dramatically reducing customer service expense.

TOA solutions resolve one of the service industry’s and consumers’ most long-standing and frustrating challenges — the dreaded 4 to 8 hour appointment “wait window”, where customers wait in their homes for the service person to arrive, and the service person rushes from one late or missed appointment to another.