The Five Pillars of CAMTM

Customer Preference:
TOA has developed the only next-generation mobile workforce management solution to solicit customer input at every stage of the service experience -- from pre-appointment planning to post-appointment satisfaction. We use quality of service surveys to track customer preferences and then incorporate ongoing customer and field technician input to honor those preferences and build stronger relationships between service providers and the customer.

Predictive Intelligence:
Our solution measures the time it takes to complete every field activity, mapping that data against real-time input from both field workers and customers, to precisely predict the timing of a customer appointment and narrow the wait window to 60 minutes. We're leading the pack in real-time analytics, a critical area of focus for the industry, according to Gartner Group.

Complete Flexibility:
TOA is the first company to offer a mobile workforce management solution designed with the future in mind. Unlike first-generation solutions utilizing proprietary devices and dedicated hardware and software, our CAM applications are browser-based, Software-as-a-Service systems. The SaaS platform eliminates up-front, high-cap expenditures, requires no dedicated IT support or ongoing maintenance, and provides the scalability and flexibility all growing businesses need.

Continuous Feedback:
Continuous communication is vital in our fast-paced, ever-changing lives. To keep the customer informed on the status of their appointment, CAM provides multiple, interactive and automated channels for customers to receive continuous real-time information, including updates, delays and last minute changes. Customers can painlessly confirm, reschedule or cancel appointments, as well as provide valuable feedback through fully integrated, flexible and configurable automated post-appointment surveys.

Always On Demand:
Operational focused businesses are conducted at high speeds. We believe a superior customer appointment experience means managing the mobile workforce with a real-time, on demand approach that instantly and effectively responds to customer needs. CAMTM gives operations and customer care managers, dispatchers, customer service representatives and customers the real-time, actionable knowledge they need to ensure complete satisfaction.