Introducing an entirely new workforce management solution can be a daunting task, coordinating legions of workers, unfamiliar technologies and demanding schedules. We understand that the successful implementation of a new solution is a collaborative and continuous process, not a single event.

Our Professional Services team combines extensive project management experience with technical and business-focused consulting expertise to meet the demands of our clients' ever changing business needs. We go far beyond implementation, standing alongside our customers from project inception to long past delivery with a phased service approach that guarantees total satisfaction and optimal operation.

  • Discovery: Collaborating with your experts, our Professional Services team determines requirements, aligns business processes and helps define success metrics that are tailored to your business.
  • Go Live: TOA experts navigate you through our unique rapid system configuration and deployment processes to provide your company with an ETAdirect Solution Suite tailored to meet your company's specific needs.
  • Adoption: Our onsite Professional Services team helps guide your enterprise through full adoption of the ETAdirect Solution Suite, through training, support, response and onsite results analysis.
  • Beyond: We monitor your system continuously and stay in touch throughout the full deployment and beyond, providing ongoing support, evaluating goals and metrics, and rapidly responding to your company's business needs.