What Is TOA Time?

In the fast-paced, competitive world of service providers, time is money. At TOA Technologies, we’ve created a self-learning system that accurately predicts in-home call durations and efficiently schedules your service fleet. ETAdirect was developed to address your specific mobile workforce needs in conjunction with your waiting customers’ preferences. That means you save money while improving customer care — a win-win.

TOA’s ETAdirect solution combines historic work performance with customer preferences to accurately predict one-hour arrival times and maximize field workforce efficiency. With our primary focus on your waiting customers, TOA respects their busy schedules and their need to know what is going on by automatically communicating appointment windows and providing real-time updates to the schedule if anything changes.

As the only web-based field workforce management solution on the market, TOA’s system can be customized to fit your unique needs. Our modular construction and flexible format means you don’t have to conform to arbitrary system “norms.” And the intuitive user interface means you can have your staff up and running on TOA with just a few hours of training.