Benefits of SaaS
Conventional wisdom is that increasing efficiencies without compromising service quality is the Holy Grail for any business. At TOA Technologies, we’ve figured out how to turn conventional wisdom on its head. Our award-winning mobile workforce management solutions help our customers to improve efficiencies and customer service. No compromises necessary.
Organizations that use our Software as a Service (SaaS) solution, ETAdirect, can realize previously unobtainable savings and efficiencies. And they can do it in a few months, versus years with traditionally installed on-premise licensed software. In addition, the flexibility of ETAdirect allows it to be integrated with existing systems quicker and less expensively than installed applications.
Other major benefits of TOA’s mobile workforce management SaaS solutions include:
- Fast Deployments – A typical implementation is up and running in months.
- Improved Reliability – Our solutions have almost no downtime; they’re always running. ETAdirect, for example, has an unheard of uptime rate of 99.996%.
- Device, Carrier and Operating System Agnostic – Cloud architecture allows users to access our system remotely from any Web-enabled device. No special device, downloads or installed applications are needed.
- Up-to-Date – Upgrades and maintenance are included in the service, so you’re always on the latest version.
- Constant Innovation – Our customers receive all of the continuously enhanced and new functionality available at no additional charge.
- Continuous Collaboration – We work with our partners to collaborate on future improvements to our solutions. Our customers are truly our partners.
- Paper Reduction – With 24x7 access to vital documents, SaaS reduces paper consumption by delivering information via any Internet-enabled device.
Additionally, we can quantify the benefits that we deliver. With TOA's service optimization solutions, you can improve:
- Operational Efficiency – Companies that have used TOA’s mobile workforce management solutions report a 75% reduction in overtime and a 47% increase in the rate of jobs completed each day.
- Customer Satisfaction – Customers that have used ETAdirect report a 30% improvement in on-time performance and a 98% customer satisfaction rate.
- Economics – By optimizing your service in partnership with TOA, you can save money. By increasing efficiency, we help to saves our customers an average of $10,000 per mobile employee each year.
- Enhanced Green Results – Customers report a 40% decrease in miles driven per appointment, and reduced paper purchases by using our digital signature capture app on mobile devices.
You've heard of economies of scale. Now learn about economies of service. Isn’t it time that your organization takes its mobile business operations to the next level?
