Improved Customer Satisfaction
Every minute your customers spend waiting is 60 seconds they aren't happy with you. Waiting frustrates them with anticipation. Waiting makes them prisoners in their own homes, and keeps them from their regular schedules. And waiting has a significant impact on business today.
According to TOA Technologies’ 2010 “Cost of Waiting” survey:
- 55% of consumers blame the company they’ve contracted for the service when the appointment/delivery is late
- 47% of consumers feel angry when a service window is missed by 1 hour
- 45% of consumers have posted a complaint online when a service window is missed by 2 hours
Getting your mobile workforce to their appointments on time is your best opportunity to build satisfying relationships with your customers. With TOA’s online appointment scheduling software, you can give your customers a one-hour service window with 96% accuracy.
Your next best shot at building a relationship is letting them know in advance when you are going to be there. TOA can help you manage your mobile workforce by allowing you to schedule and communicate up to the minute arrival times and appointment status information to customers and allowing them to accept the appointment or reschedule.
Companies which use TOA’s customer appointment scheduler software have seen a 98% customer satisfaction rate with appointments managed by TOA.
Contact TOA to learn more about how you can manage your mobile workforce and improve your long-term relationships with your customers.
