The Holy Grail
Increasing efficiencies without compromising the quality of service is the Holy Grail of any business. At TOA we have figured out how to turn conventional wisdom on its head by improving efficiencies while enhancing the customer experience. ETAdirect is a hosted Software as a Service (SaaS) solution, and is therefore completely operating system, database and mobile-device agnostic. An enterprise that utilizes SaaS for mobile workforce scheduling, routing, and communication can realize previously unobtainable savings and efficiencies in a few months, versus years with traditionally installed on-premise licenses software. In addition, the flexibility of SaaS solutions allows them to be integrated with existing systems far more than installed applications.
Major SaaS benefits to mobile workforce management include:
- Fast Deployments - The typical implementation could be up and running in months.
- Improved Reliability - SaaS solutions have almost no downtime; they are always running.
- Device and Carrier Agnostic - Cloud architecture allows users to access the system remotely from any web-enabled device.
- Up to Date - Upgrades and Maintenance are included in the service, so you are always on the latest version.
- Constant Innovation - TOA customers have all the enhanced upgrade functionality available at no additional charge
- Continuous Collaboration - TOA’s customers are Partners - we work with our partners to collaborate on the future enhancements to the solution.
- Paper Reduction - With 24X7 access to vital documents, SaaS reduces paper consumption by delivering information via any internet-enabled device.
Additionally, we can quantify the benefits that we deliver. With TOA's service optimization solutions, you can improve:
- Operational Efficiency - Companies that have used TOA’s customer interaction management system in the past have reported a 75% reduction in overtime and a 47% increase in the rate of jobs completed each day.
- Customer Satisfaction - Customers that have used our customer interaction management system have reported a 30% improvement in on-time performance and a 98% customer satisfaction rate.
- Economics - By optimizing your service through TOA, you can save money. By increasing efficiency, TOA saves its customers an average of $10,000 per mobile employee per year.
- Enhanced Green Results - Customers have reported a 40% decrease in miles driven per appointment, and reduced paper purchases by utilizing our iPad digital signature capture app.
You've heard of economies of scale. Now learn about economies of service. TOA Technologies. Always Running.
