It's about time.
Insights and musings about customer service and managing a SaaS software company


Archive for August, 2010


What a CEO Does…

August 30, 2010 by Yuval Brisker

In the description about this blog it says that I will blog occasionally about what it’s like to lead a company that provides on-demand software…But I have never really written much about that aspect of my job.

Today I surfed by Fred Wilson’s blog, as I have done for 7 years and read a fascinating piece on “What a CEO Does…” and I could totally identify with this (as well as some of the comments made immediately after. So I would like to share this with the readers here. I think that reading it will give a good perspective on my job!

Great Customer Service Starts at the Top

August 10, 2010 by Yuval Brisker

This is an inspiring sermon on the essence of superior customer service by the Master of Great Customer Service himself: Richard Branson! It’s mandatory reading for every service based business executive and employee alike:

Great Customer Service Starts at the Top

N+1 Theory

August 3, 2010 by Yuval Brisker

I always have a great appreciation for what Fred Wilson writes – he is constantly thinking. But somehow this post about what he calls the N+1 theory really struck a chord. I think it dovetails well with a lot of things that I believe and if you look at the comments – it hit a chord with a lot of people and sparked a lot of intense discussion.