We just announced that TOA Technologies signed a global reseller partnership agreement with Amdocs.

Amdocs, is a company that has dominated the telecom billing and customer care software industry for as long as I have been in the software world. Over time they have built a strategic portfolio of solutions to address almost every aspect of managing the customer experience for telecom, cable, broadband and satellite companies and more. What they have never had was the ability to manage the customer relationship in the “Last Mile of Customer Care”- the appointment experience.Yes, they have partnered with Mobile Workforce Management vendors before, but they have  have been ‘legacy’ providers and could never crack that Customer Appointment Management experience nut. Until now…until TOA!

Our new relationship with Amdocs will transform this and is thus significant not only for us or for Amdocs that is adding a significant solution set to their sales portfolio, it is most significant for the clients we serve and their customers.

Together, we are bringing to market for the first time a state of the art, modern, flexible and holistic solution for managing the customer experience from the moment an order is taken all the way to the minute it’s delivered successfully and beyond. This is what consumers around the world have been waiting for… Congratulations to the customers!