Comments on: Chicken or Beef? http://toatech.com/blog/chicken-or-beef/chicken-or-beef/ Insights and musings about customer service and managing a SaaS software company. Tue, 27 Jul 2010 13:34:18 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Sandy Gorman http://toatech.com/blog/chicken-or-beef/chicken-or-beef/comment-page-1/#comment-13 Sandy Gorman Fri, 26 Jun 2009 21:24:27 +0000 http://toatech.com/blog/?p=57#comment-13 I have always been a Southwest fan, but some of the big baddies seem to be trying to improve in some ways (although food, blankets, or pillows are no longer a part of their new and improved customer service!). And I've noticed on more and more airlines that there are no longer movies ... what is there to do once the laptop battery dies? I did have a great middle seat experience. I had 11B and the son of a family boarding ahead of me had 11A. Grandma and momma were somewhere further back in the plane. I offered up my seat to one of them and found myself in a window seat amongst their extended family of 60 people flying from San Francisco through the same connection in Atlanta and on to Florida for the traditional three days of celebration and partying for the wedding of one of the sons. They were in great spirits and so appreciative that they fed me, bought me cocktails, offered to do the henna painting on my hands, and renamed me Sandy Patel! :) I have always been a Southwest fan, but some of the big baddies seem to be trying to improve in some ways (although food, blankets, or pillows are no longer a part of their new and improved customer service!). And I’ve noticed on more and more airlines that there are no longer movies … what is there to do once the laptop battery dies?

I did have a great middle seat experience. I had 11B and the son of a family boarding ahead of me had 11A. Grandma and momma were somewhere further back in the plane. I offered up my seat to one of them and found myself in a window seat amongst their extended family of 60 people flying from San Francisco through the same connection in Atlanta and on to Florida for the traditional three days of celebration and partying for the wedding of one of the sons. They were in great spirits and so appreciative that they fed me, bought me cocktails, offered to do the henna painting on my hands, and renamed me Sandy Patel!

:)

]]> By: omer http://toatech.com/blog/chicken-or-beef/chicken-or-beef/comment-page-1/#comment-5 omer Fri, 12 Jun 2009 00:14:51 +0000 http://toatech.com/blog/?p=57#comment-5 Lufthansa... Virgin in essence is in the airline business since it recognized it as an under-serviced (used to be under-serviced, now not serviced...) consumer facing industry - that can benefit from havinga company looking at things differently. Lufthansa…
Virgin in essence is in the airline business since it recognized it as an under-serviced (used to be under-serviced, now not serviced…) consumer facing industry – that can benefit from havinga company looking at things differently.

]]> By: Mike Stubler http://toatech.com/blog/chicken-or-beef/chicken-or-beef/comment-page-1/#comment-4 Mike Stubler Fri, 12 Jun 2009 00:10:54 +0000 http://toatech.com/blog/?p=57#comment-4 I have generally been positively surprised by Continental so that is my guess. You are no doubt in the top 1% of people qualified to comment on service in the airline industry. I would not wish your travel schedule on anyone :) I have generally been positively surprised by Continental so that is my guess.

You are no doubt in the top 1% of people qualified to comment on service in the airline industry. I would not wish your travel schedule on anyone :)

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