http://toatech.com/blog/custexperience/genuine-caring-part-1/ Insights and musings about customer service and managing a SaaS software company. Tue, 27 Jul 2010 13:34:18 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://toatech.com/blog/custexperience/genuine-caring-part-1/comment-page-1/#comment-155 Yael Brisker Tue, 22 Dec 2009 16:02:14 +0000 http://toatech.com/blog/?p=276#comment-155 Good questions! What is genuine caring, what does real service mean? These are tender issues - I believe asking these questions is part of the process, and that connection IS a process.....thanks for bringing it up ! Good questions! What is genuine caring, what does real service mean? These are tender issues – I believe asking these questions is part of the process, and that connection IS a process…..thanks for bringing it up !

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