It's About Time
Insights and musings about customer service and managing a SaaS software company.

 

The 12 most annoying things about flying

May 10, 2010 by Yuval Brisker

I agree with this assessment.

Notice how 3 of the 12 (i.e. 25%) are about simple communications and customer service issues that could be easily resolved with some basic communications :

The 12 most-annoying things about flying – Flights: Airfare, flight tracker, delays, miles tracker & airport news – Today in the Sky – USATODAY.com.

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