Admiring those “Customer Service Champs”
March 1, 2010 by Yuval BriskerA bank that lets you deposit checks by snapping a picture of the check with your iPhone and uploading it to their site?
A credit card company that hires Customer Service Representatives who worked in the hospitality industry rather than in calls centers?
An airline that has a Senior Vice President of Proactive Customer Service?
What unites these companies?
They are Businessweek’s 2010 Customer Service Champions and clearly they have something to teach us all. A clear continuation of my favorite theme…Genuine Caring.
Interesting read.
