Arhaus

Arhaus has a special place in our hearts. John Roddy got it fast, recognized us early, gave us a huge chance, pushed the envelope of what our solution could do. John has always thought outside the box and recognized talent and value for what it is. John has really used TOA’s system more completely than any customer I can think of… and it’s all about customer service.  and has kept innovating and thinking all the way.

John and Arhaus are all about the customer – it is first, second and last on their minds – in fact John says in this article about his use of TOA: “the delivery and scheduling side of the operation are highly ranked among customers. Customer approval hovers at 98 percent, whereas in the past, the rating topped out at 85 percent. We’re white glove service …We fluff pillows, remove trash…and we’re clean shaven. We do it all. We run a tight ship here.”

That’s what every customer focused business should be about.