It’s Tuesday the 9th of October and I’m in the Citta Maravilhosa – Rio de Janeiro!
Today The Sun Shines especially bright in Rio – heralding the dawning of the new age for Service Everywhere™ in Brazil and in Latin America.
By deploying ETAdirect rapidly across its footprint (in 4 months instead of 18 months offered by the legacy providers) GVT will be able to quickly better optimize and better manage all field service across Brazil. But more than that GVT’s executive management was also focused on continuing to advance their market leadership and competitive differentiation by focusing on enhancing precision of appointment and customer information and enabling advanced automated communications with it’s nationwide growing customer base! ETAdirect will enable all that and more!
We are so proud to be in partnership with GVT a visionary and innovative company that is also the fastest-growing telecom in Brazil. This is a company that has been thinking out-of-the-box it from day one rising from start-up just over 10 years ago to be a dominant force in technology and telecom in this great country.
GVT is one of the slew of companies that TOA is partnering with across Latin America in a surge of new customers that we are seeing across this amazing continent. There are many more new Latin American customer announcements in store in the coming weeks and months, reflecting the the leadership position that TOA and other native, pure Cloud-based technology providers are seeing in the fast growing and technologically progressive countries in Latin America The Nexus of Forces that TOA is smack dab in the middle of – Cloud, Mobile and Social – is capturing the imagination and the ambition of visionary leaders across the continent and we are right there with them. Leaders such as GVT’s amazing CIO, Alessandra Bomura Nogueira, who is a great new TOA customer and will be discussing her view of why superior customer relationship management and field service management are so interconnected at Futurecomm here in Rio tomorrow. These combined mega-trends are transforming the way business is being done at so many levels – but none with more verve and potential than the world of mobile employees, and field and customer service and with no more energy than here.