Comments on: An Opportunity to Shine or the Definition of Customer Care http://toatech.com/blog/uncategorized/an-opportunity-to-shine-or-the-definition-of-customer-care/ Insights and musings about customer service and managing a SaaS software company. Thu, 17 May 2012 11:31:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Guest Blog: Winning on the Front-Line | It's About Time http://toatech.com/blog/uncategorized/an-opportunity-to-shine-or-the-definition-of-customer-care/comment-page-1/#comment-554 Guest Blog: Winning on the Front-Line | It's About Time Tue, 27 Jul 2010 13:34:18 +0000 http://toatech.com/blog/?p=444#comment-554 [...] an earlier blog, I discussed a missed opportunity to shine, and my feelings on customer care.  This week, Jennifer Friedman, TOA Technologies VP of [...] [...] an earlier blog, I discussed a missed opportunity to shine, and my feelings on customer care.  This week, Jennifer Friedman, TOA Technologies VP of [...]

]]> By: The Dilemma! | It's About Time http://toatech.com/blog/uncategorized/an-opportunity-to-shine-or-the-definition-of-customer-care/comment-page-1/#comment-528 The Dilemma! | It's About Time Thu, 17 Jun 2010 21:36:50 +0000 http://toatech.com/blog/?p=444#comment-528 [...] lost my kindle – my favorite ebook reader (see previous post) – And now what do I [...] [...] lost my kindle – my favorite ebook reader (see previous post) – And now what do I [...]

]]> By: Yuval Brisker http://toatech.com/blog/uncategorized/an-opportunity-to-shine-or-the-definition-of-customer-care/comment-page-1/#comment-525 Yuval Brisker Tue, 15 Jun 2010 20:27:00 +0000 http://toatech.com/blog/?p=444#comment-525 Frank! I totally agree! With all your points. That's what I'm advocating. A proactive approach that anticipates! Frank!
I totally agree! With all your points. That’s what I’m advocating. A proactive approach that anticipates!

]]> By: Frank Arndt http://toatech.com/blog/uncategorized/an-opportunity-to-shine-or-the-definition-of-customer-care/comment-page-1/#comment-519 Frank Arndt Mon, 14 Jun 2010 05:18:04 +0000 http://toatech.com/blog/?p=444#comment-519 Dear Yuval, sorry for your kindle first of all. Regarding Service and Care, I would like to see care more in the proactive role then waiting for the hurricane and react only. Anticipating potential customer problems and proactively seeking for: a) ease of use (the answering tree) b) Serviceability c) Customer delight would definitly help. cheers Frank Dear Yuval,

sorry for your kindle first of all.
Regarding Service and Care, I would like to see care more in the proactive role then waiting for the hurricane and react only.
Anticipating potential customer problems and proactively seeking for:

a) ease of use (the answering tree)
b) Serviceability
c) Customer delight

would definitly help.

cheers

Frank

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