Comments on: Finding Loyalty http://toatech.com/blog/uncategorized/finding-loyalty/ Insights and musings about customer service and managing a SaaS software company. Thu, 17 May 2012 11:31:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mike Stubler http://toatech.com/blog/uncategorized/finding-loyalty/comment-page-1/#comment-222 Mike Stubler Fri, 22 Jan 2010 12:22:20 +0000 http://toatech.com/blog/?p=321#comment-222 Great analogy and interesting idea. Even a couple of bonus channels for free (e.g. ESPNU) that I don't get in my current expanded cable plan would make me rethink moving away from Comcast. The only "reward" that loyal customers seem to get today is the next price increase. Cheers! Great analogy and interesting idea. Even a couple of bonus channels for free (e.g. ESPNU) that I don’t get in my current expanded cable plan would make me rethink moving away from Comcast. The only “reward” that loyal customers seem to get today is the next price increase. Cheers!

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