Increasing Top Line Revenue with ETAdirect
For cable, telecommunications, utility and retail companies, missed appointments mean lost revenue. Implementing ETAdirect can increase a company's the field service throughput by 35% and reduce the attrition rate of customers who cancel and might never come back. By implementing TOA's ETAdirect, an enterprise with 1 million subscribers can recoup more than $10 million in top line revenue.

Break Even in Just 48 Hours with ETAdirect
Because ETAdirect was designed to be easy to configure, deploy and maintain, TOA's clients have seen an immediate return on investment. According to an ROI calculation done by one of TOA's Tier 1 clients, just 48 hours of monthly usage pays for an entire month's usage fees.

ETAdirect: By the Numbers

  • $0 Capital Investment: Because ETAdirect is entirely Web-based, there is no need to purchase servers, proprietary field devices or install or maintain software. That means TOA clients can have their technicians using ETAdirect quickly, with no capital investment.
  • 1 Hour Training per User: TOA's solution is designed to be rapidly implemented and easy to learn. Just 60 minutes is all it takes to transform technicians from paper to paperless using ETAdirect. That means increased productivity for TOA's clients within the first week of implementation.
  • $13 million Documented Savings: TOA understands that each missed appointment for our clients is a wasted truck roll and the loss of precious revenue. TOA delivers $13 million in documented savings for every 1 million annual truck rolls managed by ETAdirect.
  • 46% More Jobs Completed Daily: TOA's goal is to increase the throughput of our clients' mobile workforce. Our clients have measured an increase of 46% in daily job completions within the first 7 weeks of deploying ETAdirect.