Predictive, Cloud-based Mobile Workforce Management Solutions. Right On Time.
Customer-Centric Approach
A Customer-Centric Approach to Mobile Workforce Management
ETAdirect brings together a full suite of integrated field service and appointment tools in one Web-based application. It is the only mobile workforce
management solution focused on delivering a unified and enhanced customer experience through intelligent, automated and predictive customer
communications. ETAdirect’s unique activity tracking provides a comprehensive time-study analysis of operations, improving planning and on-time
performance, as well as managing customer expectations.
Only ETAdirect lets you plan, schedule, dispatch, monitor and communicate real-time with:
- Client customers waiting for service and delivery appointments
- Back-office employees, including contractors and subcontractors
- Field and mobile employees
ETAdirect delivers measurable improvements in productivity and customer satisfaction:
Business Benefit
Improvement
| Increase in daily job completion rate | 46% |
| Improvement in on-time performance | 30% |
| Improvement in dispatcher to field employee ratio | 45% |
| Decrease in miles driven per appointment | 40% |
| Reduction in overtime | 75% |
| Reduction in unnecessary truck rolls | 20% |
| Reduction in cancellations at the door (problem went away) | 10% |
| Reduction in inbound “Where’s My Tech?” calls | 50% |
| Customer satisfaction for TOA-managed appointments | 98% |
© 2003-2011 TOA Technologies Inc.
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