Webinars

How to Optimize Field Services in the Cloud with TOA and Salesforce
Watch this educational webcast presented by TOA experts to learn how organizations are leveraging SaaS solutions like Salesforce and TOA to completely manage customer service in the cloud – from support case logging and work order creation to technician scheduling and customer communications.

TOA Technologies’ David Troll and Innovation Observatory’s Danny Dicks discuss how European telecommunications companies can transform the field workforce and the customer experience to outpace the competition. Presented with European Communications magazine.

Looking into 2012: Device Trends in Mobile Workforce Management — Aberdeen Group

Watch this free webinar to learn from Sumair Dutta, an Aberdeen Group research director, how best-of-class organizations are successfully dealing with the trends and pressures related to managing mobile
workforces.

How Field Service Resources Maximize Customer Value — Aberdeen Group

Enjoy this free webinar to see the latest research detailing the challenges facing companies with mobile employees, walk through a road map based on how best-of-class organizations are responding and hear from one of the country’s largest cable operators about its path to maximizing customer value.