2011 Cost of Waiting Media Kit
Consumers around the world are waiting! Waiting at home for deliveries, service appointments, installations of cable and telco, and other deliveries and appointments. TOA Technologies was founded to free consumers from the problem of "waiting at home without knowing," which is why we have sponsored the 3rd annual Cost of Waiting survey. This comprehensive survey looks at all aspects of the cost of waiting at home, both for consumers and for companies.
How much do consumers really pay for services or deliveries? How frustrated are they with long wait windows and poor customer service? How does this make people feel about the company or brand, and what actions do they take on that basis? How much time and money is lost to both parties as a result? In this third annual consumer poll – the “2011 Cost of Waiting Survey” - TOA Technologies delved deep to measure the financial and emotional effects waiting causes people and companies in the US, UK, Germany and Brazil.
