System Analyst

The System Analyst (SA) will work on-site, and remotely, with the customers' system management engineers to define both business and system requirements for successful deployment of TOA's software and services. This individual must have a strong business operations background, be a highly motivated self-starter, customer-focused, able to work quickly and effectively, with good problem-solving skills, to meet predetermined timelines.

The System Analyst will:

• Be responsible for analyzing the customer's business needs and back-office IT environment and translate that in-depth research into clearly defined and detailed technical requirements. The analysis and resulting documents will serve as a roadmap and a set of instructions for the software implementation group to produce accurate, responsive and reliable SaaS web-based solutions.
• Lead system/service implementation including: User Acceptance Tests, system installation, new configurations, maintenance, and customer support.
• Work in a global environment and coordinate tasks and activities with company's project managers.

Requirements:

• Strong business and technical experience essential.
• Bachelor's degree in Information Technology, Computer Engineering, Business (with a strong IT background), Industrial Engineering (with a strong IT background), or other related degrees.
• At least 3 years demonstrated experience as a System Analyst, preferably working with billing systems for telecom/cable companies, customer relationship management software, or in the workforce management industry.
• Must be proficient in English. Demonstrated verbal and written proficiency in an EU language is a plus, particularly Dutch, German, French, Portuguese, Spanish, Italian, Greek, Hungarian, Romanian, Polish, or Czech.

Successful candidates will have:

• Outstanding analytical skills and excellent communications skills (both oral and written). English fluency is a must.
• Demonstrated the ability to be a self-starter and work independently and creatively while meeting deadlines.
• Outstanding organizational skills and the ability to multi-task in a fast-paced customer-driven environment.
• Good knowledge of Project Management practices.
• Experience working with Tier-1 customers.
• Enthusiasm, sincerity and passion about serving the customer.
• A high sense of time, urgency and motivation to get the job done.
• The utmost integrity, honesty and confidentiality in all matters pertaining to the conduct of business operations.

Travel requirements: 50% travel; must have and maintain an active passport and be willing to travel outside the U.S. to the European union.