Field Service Management Solutions
It’s about time to expect more from your field service software.
All of our solutions share the same time-based approach, predictive precision and self-learning capabilities that make our ETAdirect platform unique in the industry.
But we know that one size doesn’t necessarily fit all. In keeping with our customer-focused philosophy, we’ve created field service management solutions to address specific needs:
ETAdirect Enterprise, our flagship solution, offers infinitely adaptable functionality for managing the largest and most complex mobile workforces. With application programming interfaces (APIs) and other tools configurable and customizable to the customer’s exacting specifications, ETAdirect Enterprise can integrate quickly and completely with the most demanding billing and other back-end systems.
ETAdirect Professional is a robust, fully featured solution designed specifically for speedy deployment and easy scalability. Its streamlined configuration features best practices for routing and other functions, identified and refined by our software engineers after nearly a decade of experience with mobile workforces in many industries.
ETAworkforce, a suite of solutions built on the Force.com platform, offers Salesforce users full, rapid, near-effortless integration of ETAdirect solutions with tools from Sales Cloud, Service Cloud and other familiar Salesforce products. It includes SmartWorkOrder (for creating and organizing work orders) and SmartScheduler (for scheduling on-site activities according to customer-specified criteria).