Field service management software features and benefits
As a true SaaS solution, ETAdirect puts greater efficiency and higher customer satisfaction within your grasp.
According to conventional wisdom, businesses can’t increase field service efficiency without compromising service quality. We’ve figured out how to turn conventional wisdom on its head. Our award-winning mobile workforce management solutions help our customers to improve both their efficiency and their customer service – no compromise necessary.
Organizations using our Software as a Service (SaaS) realize previously unobtainable savings and efficiencies. And they do it in a few months, versus years with traditionally installed, on-premise licensed software. In addition, our ETAdirect platform has the flexibility to integrate with existing systems more quickly and less expensively than installed applications do.
Other major benefits of our field service management solutions are:
- Faster to Deploy – Typically, our solutions get up and running in weeks or months.
- More Reliable – Our solutions experience almost no downtime; they’re always running. ETAdirect has an unheard of annual uptime rate of 99.996 percent.
- Device, Carrier and Operating System Agnostic – Cloud architecture allows users to access our system remotely from any Web-enabled device. No special hardware, downloads or installed applications are needed.
- Always Up-to-Date – Our SaaS includes upgrades and maintenance, so you’re always using the latest version. You receive all of the new and enhanced functionality available at no additional charge.
- Continuously Improving – Our customers are truly our partners. We continuously collaborate with you to improve our solutions in future versions.
Additionally, we can quantify the benefits that we deliver. With our service optimization solutions, you can improve:
- Operational Efficiency – Companies using our mobile workforce management solutions have reported a 40 percent decrease in distance driven per appointment, 75 percent reduction in overtime and a 47 percent increase in the rate of jobs completed each day.
- Customer Satisfaction – With ETAdirect, you can narrow your customer’s typical four- to eight-hour wait window to one hour and arrive within that window for 96 percent of all appointments. Post-appointment surveys show a 98 percent customer satisfaction rate.
- Economics – By partnering with us to optimize your field service, you can save an average of $5,000 to $20,000 per field service employee per year.
You’ve heard of economies of scale. Now learn about economies of service. Isn’t it time that your organization takes its mobile business operations to the next level?