ETAworkforce: Field service management for Salesforce users
Connect field employees, service representatives and customers to get the right person to the right appointment, on-time
Every product or service delivery in the field is an opportunity – a chance to form meaningful customer relationships, give field employees the tools and information to accomplish more with the time they have and build a more complete picture of the whole service process with real-time data from the field.
We offer field service management solutions that help Salesforce users take advantage of these moments. Built on the Force.com platform, ETAworkforce aligns the right people, parts and knowledge to route and schedule appointments that fit how each employee works best – and connects every person in the appointment process with the visibility and tools they need to make a positive impact.
Backed by our predictive field service management optimization engine, ETAdirect, ETAworkforce features two unique applications:
ETAworkforce Field Service gets field service employees to the right appointments, with the right information and equipment, on time. It intelligently builds schedules based on each employee’s unique work patterns and provides all the details they need to do the job right the first time. With the right information, accurate, optimized schedules and direct connections to their peers, field teams are equipped to create more meaningful connections with customers and are also more productive. And customers are in the loop the entire time.
ETAworkforce Call Center connects the call center with the field. It gives users a complete view into what’s happening in the field in real time – so they can schedule appointments, create work orders, answer inbound questions on the spot and react instantly as conditions change.
Optimize routing and scheduling. Empower field workers to be more productive. Deliver a remarkable customer experience. And get visibility into the field and the flexibility for everyone in the organization to impact the appointment process. It’s all possible with ETAworkforce for Salesforce users.