ETAworkforce: Service Scheduling Software
For Salesforce users, this powerful suite of solutions shows you the field, from the sales floor to the customer’s door.
A suite of features built on the Force.com platform, ETAworkforce integrates TOA’s powerful solutions for workforce management with Salesforce’s powerful tools for customer relations management.
ETAworkforce enables everyone along your sales-and-service chain to see exactly what’s happening with a delivery, repair or other activity – exactly as it happens, in real-time. You get immediate answers to questions such as who, what, where and when. You can spot potential problems before they become real problems. And you can take steps to solve them with intuitive, drag-and-drop simplicity.
What’s more, this smooth, complete integration takes only days to complete – speed and ease made possible only by a native Force.com application.
To reduce paperwork, streamline workflow and enhance customer care, ETAworkforce offers two complementary features:
- SmartScheduler, which schedules appointments associated with each work order, specifying the tasks, appointments and type of workers required for each.
- SmartWorkOrder, which creates and organizes work orders or job tickets – even multiple, sequenced appointments requiring workers of different statuses and skill levels – according to criteria you choose.
With SmartWorkOrder and SmartScheduler, you can access and use customer information available in Salesforce tools, boosting efficiency and multiplying the opportunities for further sales.
Together, Salesforce and TOA let you manage every transaction, step by step, all the way to the customer’s door.