Leading provider of field service management software supports worldwide telecoms efforts to increase operational efficiencies and enhance customer satisfaction through the mobile workforce
CLEVELAND – May 2, 2013 – On the heels of its recent milestone agreement with global telecom provider Telefónica, TOA Technologies has been selected by four North American telecommunications companies – Alaska Communications, Cincinnati Bell, FairPoint Communications and Windstream Communications – as their solution provider of choice to help manage their mobile employees. TOA Technologies, the leader in field service management software solutions, works with telecom companies worldwide to help them leverage the power of their mobile workforce to drive results such as completing more jobs per day and enhancing the customer experience.
“Enabled by new mobile devices and technologies, telecommunications providers are finding that their field workforce can be their greatest business and competitive asset,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “These mobile employees are oftentimes the only representatives from the provider that customers will meet face-to-face. Maximizing the potential of that connection is vitally important to the business and is the central tenet of our ETAdirect solution. Understanding this opportunity, TOA developed ETAdirect to look at the field workforce in a new way – as on-the-go individuals with unique talents, ready to be empowered with technology to enable a deeper, more meaningful, engagement with customers.”
“TOA provides an easy to deploy, easy to use, easy to manage cloud solution that learns, predicts, optimizes and personalizes the workday for each and every mobile employee. Using actual time-based measurements from the field, ETAdirect enables telecommunications companies around the world to deliver the most accurate, predictive and customer-centric field service possible. It is this unique approach to field service management along with our deep commitment to long-term partnership and customer success that companies worldwide find so attractive.”
Adding to its presence in the global telecommunications industry, TOA Technologies has partnered with these leading providers in North America:
- Alaska Communications – Headquartered in Anchorage, Alaska Communications serves data consumers and enterprises, leveraging its legacy as a local telephone company to support its wireless and enterprise data network. The company’s network coverage extends from the North Slope to the Southeast panhandle of Alaska.
- Cincinnati Bell – With headquarters in Cincinnati, Ohio, Cincinnati Bell provides integrated communications solutions – including local and long distance voice, data, high-speed Internet, entertainment and wireless services – that keep residential and business customers in Greater Cincinnati and Dayton connected with each other and with the world.
- FairPoint Communications – FairPoint Communications, Inc. is a leading communications provider of high-speed Internet access, local and long-distance phone, television and other broadband services to customers in communities across 18 states.
- Windstream Communications – Windstream Communications is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. Based in Arkansas, the company also offers broadband, phone and digital TV services to consumers primarily in rural areas.
TOA Technologies has global experience partnering with companies in the telecommunications industry to help them better manage field service operations. Worldwide, TOA’s telecoms community extends from Telefónica, with operations in 24 countries across Latin America and Europe, to Service Stream in Australia, which provides contracted field technicians to complete a variety of telecoms jobs in both fixed and mobile communications.
ETAdirect, TOA Technologies’ field service management solution, leverages time-based performance pattern recognition and predictive analytics to personalize the workday for each mobile employee. For service organizations of all sizes, this ensures that the right mobile employee arrives at the right appointment with the right information on time, every time. TOA is a Leader in the Gartner Magic Quadrant for Field Service Management in recognition of its visionary innovation and strong business execution.
To learn more about how telecommunications providers around the world are partnering with TOA Technologies to maximize field workforce productivity while improving the customer experience, go to http://www.toatech.com.
About TOA Technologies
TOA Technologies is the leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA’s patented platform, uses patented time-based pattern recognition and predictive analytics to provide the most accurate field service optimization application on the market. This unique approach to field service management delivers immediate and lasting return on investment in improved customer service and reduced operational costs. The only complete cloud application suite on the market, TOA’s solutions are quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecommunications, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australia/New Zealand.