Global leader in field service management solutions to exhibit in booth A6 at the conference, highlighting how its cloud-based ETAdirect solution suite can help telecommunications providers improve both customer service and operational efficiencies through the field workforce
RIO DE JANEIRO and CLEVELAND – Oct. 11, 2013 – With competition ramping up in the Latin American telecommunications industry, providers are looking for ways to differentiate. The field technician workforce, oftentimes the only face-to-face interaction a telecom will have with its customers, is an opportunity to both improve customer relationships and operational efficiencies. Helping companies leverage these opportunities, TOA Technologies continues to be the trusted provider of field service management solutions in Latin America, partnering with businesses in all industries, including telecommunications, to better empower the field service workforce. The company will be at Futurecom 2013, demonstrating why Latin American businesses such as Telefonica, GVT and TIM Brasil chose TOA to meet their field service management goals.
Futurecom 2013 is October 21-24 at the Riocentro Convention Center in Rio de Janeiro. TOA Technologies will be at booth A6, with experts on hand to demonstrate how the company’s cloud-based field service management solution suite, ETAdirect:
- Delivers complete visibility into field service operations
- Gives field technicians access to the information they need at their fingertips
- Ensures that mobile employees arrive on-time, every time, to deliver a positive customer experience
DISH Network and GVT, two of TOA’s customers, will also be at the show, speaking about how TOA’s predictive field service management solution has helped them optimize field operations to drive customer satisfaction and cost-savings.
- “Taking DISH into the cloud with ETAdirect: Transforming the business and enhancing the customer experience” – Tuesday, October 22, 16:40
DISH Network’s CIO, Mike McClaskey, and EVP of Operations, Erik Carlson, will discuss how the company transformed its approach to customer service using TOA’s ETAdirect. By consolidating DISH’s field service operations and aligning the activities of thousands of technicians into one efficient system, ETAdirect has improved DISH’s ability to manage its nationwide fleet of field technicians in real-time, alert customers of arrival times and reduce the length of in-home appointments.
- “Transforming the customer experience” – Wednesday, October 23, 10:10
Alessandra Bomura Nogueira, CIO at GVT, will present with TOA Technologies co-founder and CEO Yuval Brisker. They will discuss how cloud-based mobility tools and technology solutions can help telecommunications providers better manage the entire service cycle – connecting the information, the processes and the people involved in a product or service delivery and enhancing the customer experience along the way.
TOA Technologies is a proven provider of field service management solutions to Latin America, helping companies meet their goals for managing field service operations and exceed their customers’ expectations for service. With customers like Telefónica, GVT and TIM Brasil, TOA has a dedicated team in the region, as well as a growing network of partners.
To learn more about how TOA is empowering the global telecommunications industry with its proven field service management solutions, visit http://www.toatech.com.
About TOA Technologies and ETAdirect
TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA’s complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA’s patented statistical analysis engine then uses these personalized profiles to predict when things will happen and how long they will take. With the most accurate schedules and ETAdirect’s browser-based and device-agnostic field service mobile app, mobile employees are empowered to get the job done right, on-time and the first time. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
Across four continents, TOA Technologies and its ETAdirect solution suite manage diverse mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, helping them achieve their goals of reducing operational costs while dramatically enhancing the customer experience. A Leader in the Gartner Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.