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TOA Technologies* recognized as a Leader in Gartner Magic Quadrant for Field Service Management, 2014

Businesses with mobile service teams have long strived for a common goal – to get the right field employee to the right place, on-time every time, with the right resources – and have leveraged field service management technology to deliver immediate and long-term results.

The market for field service management solutions is in high demand today. According to Gartner Inc., the revenue for packaged field service dispatch and workforce management software applications – including maintenance and service revenue – is approximately $1.3 billion annually.

TOA Technologies believes that this growth is the result of two major trends:

  • Field service management solutions are adding value in more ways than just increasing the productivity of the field workforce – they can also improve customer satisfaction and create more collaboration between field service employees.
  • Cloud-based solutions continue to rise in the field service management space, as well as the demand for advanced mobile applications that support a wide variety of smartphones and tablets, offer offline functionality and geolocation services.

To help businesses better evaluate the potential value of field service management for their organizations, independent research firm Gartner Inc. has released the Magic Quadrant for Field Service Management, 2014**.

Why is the Gartner report on field service management important?

Gartner, the world’s leading information technology research and advisory company, analyzes this market to help businesses make better decisions when considering field service management solutions.

What is new in this year’s report?

In TOA Technologies’ view, the report discusses how the use of cloud and mobile continue to evolve within the field service management industry to provide even greater value. As the market continues to become more mobile-driven, field service management software vendors have the opportunity to differentiate by incorporating cutting-edge technologies such as wearables, video collaboration, and more.

Ready to read the full report? Download the full Magic Quadrant for Field Service Management, 2014

* TOA Technologies was acquired by Oracle in 2014. TOA was evaluated individually in this year’s Magic Quadrant because Oracle closed the acquisition after the evaluation period for 2014 Magic Quadrant ended.
**Gartner “Magic Quadrant for Field Service Management” by William McNeill, Michael Maoz, Jason Wong, December 22, 2014.
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