Patterns from the past can predict the future.

TOA Technologies recognized as a Leader in Gartner Magic Quadrant for Field Service Management, 2013

Businesses with mobile service teams have long strived for a common goal – to get the right field employee to the right place, on-time every time, with the right resources – and have leveraged field service management technology to deliver immediate and long-term results.

The market for field service management solutions is in high demand today. According to Gartner Inc., the field service management solutions market had a compound annual growth rate of 12.7% over the past year.

TOA Technologies believes that this growth is the result of two major trends:

  • Field service management solutions are adding value in more ways than just increasing the productivity of the field workforce – they can also improve customer satisfaction and create more collaboration between field service employees.
  • Cloud delivery, consumerized smart devices and the mobile Internet have made field service management solutions more accessible to organizations of all sizes, industries and geographies.

To help businesses better evaluate the potential value of field service management for their organizations, independent research firm Gartner Inc. has released the Magic Quadrant for Field Service Management, 2013*.

Why is the Gartner report on field service management important?

Gartner, the world’s leading information technology research and advisory company, analyzes  this market to help businesses make better decisions when considering field service management solutions.

What is new in this year’s report?

In TOA’s view, the report discusses how cloud, mobile, analytics and social are affecting field service management. But, the foundation of any field service management solution should start with a strong scheduling engine, especially one that can scale up and down as businesses need.

Ready to read the full report? Download the full Magic Quadrant for Field Service Management, 2013

Complimentary report: Discover how Gartner maps the field service management industry
Download the full Magic Quadrant for Field Service Management, 2013
News Release: Read our reaction to being named a Leader and what it means to the field service management market Read the press release
Video: Watch TOA Technologies’ Co-Founder Yuval Brisker’s commentary on being named a Leader Watch video
*Gartner “Magic Quadrant for Field Service Management” by William McNeill, Michael Maoz, Gordon Van Huizen, October 9, 2013.
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