Business to Business Services

B2B Mobile Solutions

TOA's B2B solution enables operational efficiencies in field service organizations by providing visibility into work to be done and the resources to do it, and automating the allocation of work to the most suitable resource. TOA identifies where SLAs may not be met or high priority jobs may not be done in time, allowing dispatch control to take remedial action, and enables coordination between different teams to bring work to successful completion.

Our mobile application runs offline on smartphones, PDAs/Handhelds, tablets, and laptops (with no software to install), allowing field employees to interact with their allocated work. Plus, with proprietary reporting, partner analytics or through feeds into existing BI/MI tools, managers can generate analytics on the performance of the field organization.

Benefits for Network Operations

Increase number of jobs completed per tech per day - Optimize job allocation, mix planned maintenance with break fix work, and improve dispatch visibility of workload and progression over all techs to enable re-allocation & lower drive time.
Improve wrench time and move administration tasks to lower cost resources with workflow - Allow the field to move jobs back to central admin for parts ordering, arranging site access issues, completing compliance reports for 3rd party site access, finding test equipment, etc., moving tasks from expensive field operatives.
Improve dispatcher to tech ratio - Reduce scheduling and dispatch costs.
Improve SLA achievement - Increase jeopardy visibility and optimize workflow.

Results that can be achieved include:

13% increase in capacity
39% reduction in drive time
68% reduction in overtime
17% decrease in mean-time-to-repair
71% current workforce utilization level
27% increase in service profitability

Optimize your mobile workforce management with TOA Technologies and increase your field employee productivity today.

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