Retail companies are committed to delivering premium customer service, through the variety of products they offer and the in-store sales and support they provide. Only TOA Technologies delivers solutions to bridge the gap between the in-store workforce and customers. TOA is focused on the in-home customer appointment, and how to proactively manage that relationship to ensure both an efficient as well as a superior and satisfying experience. TOA Technologies’ automated mobile workforce management and customer communication solution decreases the customer “wait window” and provides an enhanced delivery experience.
TOA provides benefits to all the stakeholders in the customer appointment event including: Sales Associates; Customer Care and Call Center Operations; In-house and 3rd party contracted Service, Repair, Installation and Delivery Personnel; Dispatch Operations; Management; and most importantly, Customers.
With TOA's software as a service (SaaS) solution, the planning and routing process is optimized. The TOA solution can be rolled-out quickly, and drivers can sign in using any mobile device, including cell phones and iPads. Daily customer-by-customer routes are delivered to the drivers, and the dispatch team has can watch every route on a monitor in the main office. Plus, TOA's solution can be integrated into your website, to allow customers to track their appointments, and to proactively schedule services.
Our retail customers have seen:
With TOA Technologies, retail customers can reduce costs, shrink delivery windows, cut down on paperwork, and enable multiple channels for customer communication.
