Electricity, gas and water utility companies know that waiting has a significant impact on business today. With field employees managing issues from system maintenance and repair to Smart Grid meter replacements, utilities today are facing more complexity in their mobile work force management than ever. For this reason, utilities are continuing to seek solutions that will enhance the customer experience while simultaneously providing their operations professionals with a real-time view of field activities. TOA Technologies allows utilities to:
TOA’s solution assists Network Operators and Service Providers with planning and scheduling all types of fieldwork for field technicians. Our solution will optimally assign and dispatch work to the field, monitor work progress, respond to changing conditions, and measure workforce performance. TOA enables mobile workers to receive work orders, view work information, track their status, enter work results, and query company applications for additional information needed to complete work. Plus, TOA provides dispatchers and managers in-depth reviews of past performance to assist with strategic analysis and planning. And TOA’s solution can integrate with all existing Interactive Voice Response (IVR) and Customer Information Systems (CIS).
With TOA, you can:
With strong customer demand for improved communication and technology that can deliver the necessary solution, TOA Technologies mobile workforce management solutions is ideal for use by all utilities.
