TOA Technologies CEO to Present at 8th Annual Field Service Conference
CLEVELAND, OHIO – April 22, 2010 - TOA Technologies, the only Cloud-based mobile workforce management and predictive customer communication solution, today announced CEO Yuval Brisker will be speaking at Field Service 2010.
During his presentation, Brisker will discuss how predicting, planning and routing service delivery appointments keeps customers satisfied. He will also share how companies can achieve breakthrough results by automating communication with waiting customers.
Speaking details:
Field Service 2010 is designed for senior level service and support professionals focused on field service optimization, revenue enhancement and improving customer satisfaction.
TOA’s customer-centric on-demand solution employs its industry leading, predictive, patented statistical engine. TOA analyzes learned historical performance patterns, overlays skill set, job history and customer proximity to accurately predict the amount of time each engineer will take to complete an appointment, and personalizes his or her schedule accordingly. The TOA solution combines a unique, predictive view of the field with the fastest scheduling engine on the market.
The end result is a more efficient mobile workforce and higher customer satisfaction. As the industry’s only enterprise cloud solution for mobile workforce management, TOA offers service providers a system that is easily configurable, quick to deploy and inclusive of support, software upgrades and maintenance.
About TOA Technologies
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment. As the industry’s only solution using predictive, time-based analytics, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time Of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field. TOA’s system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions. Named a Visionary for three years running in Gartner’s annual Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices across Europe. For additional information please visit www.toatech.com.
