Press releases
TOA Technologies Named to Visionaries Quadrant in Leading Industry Analyst Firm's 2008 Field Service Management Magic QuadrantCLEVELAND -- May 22, 2008 -- TOA Technologies (TOA), the leading provider of web-based software solutions for companies managing mobile workforces, today announced that it has been named to the Visionaries Quadrant in Gartner's 2008 Field Service Management Magic Quadrant.
TOA's holistic, integrated and customer-focused approach to mobile workforce management combines advanced Web-based mobility and dispatch tools, predictive intelligence, and interactive customer communications to provide the ultimate customer experience. This unique approach allows service providers to accurately estimate the technician's Time Of Arrival (TOA) and narrow the customer's wait window to 60 minutes or less.
TOA strengthens the service provider's single-most vital link to its customers -- the in-home appointment event. TOA clients worldwide know that enhancing the customer experience by better managing the mobile workforce and providing integrated, interactive customer communications produces measurable increases in productivity, satisfaction and overall revenue.
"We're honored to be evaluated by Gartner, which we believe is recognition for our unique technological and business innovation," said Yuval Brisker, president and CEO of TOA. "We know, from our years of experience developing mobile customer-centric, predictive and Web-based technologies, that focusing on enhancing the customer experience is a key factor in improving productivity, cutting costs and increasing customer retention."
In the next year, TOA plans to broaden its service base and grow its geographic reach outside the United States and Europe.
Inclusion in the prestigious Magic Quadrant is determined by an evaluation based on a company's completeness of vision and ability to execute. Visionaries are defined by Gartner as "displaying technology or business model innovation, and influence (or will soon influence) the direction of the FSM market, but are limited in execution or demonstrated track records. Typically, their products and market presence aren't complete or established enough to challenge the leading vendors."
About TOA Technologies
The leader in Software-as-a-Service solutions focused on managing mobile workforces, TOA Technologies for the first time brings global enterprises a holistic approach for Customer Service Management, which enables a dramatically enhanced customer experience. With a quick time to market and web-based flexibility, TOA's ETAdirect solution provides unparalleled cost savings, an immediate Return on Investment, and increased productivity. Recently named as a Visionary in Gartner's annual 2008 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in Cleveland, Ohio, with offices in Amsterdam, The Netherlands. For additional information please visit www.toatech.com
About the Magic Quadrant
The Magic Quadrant is copyrighted 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendor's measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Media Contact:
Nina Velasquez
Kwittken & Company
646-747-7161
nvelasquez@kwitco.com
