Press release
TOA Technologies Bucks Economic Trend With Record Growth
Grows Almost 10 Percent in July in Response to High Demand
CLEVELAND, OH — (Marketwire - August 11, 2009) — TOA Technologies, the leading provider of Software-as-a-Service (SaaS) solutions for customer-focused mobile workforce management, today announced it continues to grow faster than at any time in its history.
Thus far in 2009, TOA has signed a record number of new top-tier clients in both the US and Europe. These new customers include leading global brands in cable/broadband, technical services, waste management, insurance and network management.
"TOA's SaaS solution is being recognized by some of the world's leading brands as an effective technological tool that can help deliver the Holy Grail of the service industry: enhancing the customer experience while reducing operational costs. As a result, at a time when many companies are looking for ways to effectively downsize their workforce, they are choosing TOA and we are growing faster than at any time since going to market in 2004,” said Yuval Brisker, President and CEO of TOA.
To meet the needs of its new customers, TOA has been augmenting its staff, adding almost 10 percent to its teams worldwide since the start of this year; recruiting will continue throughout the year to add high-quality personnel in both customer operations and in sales and marketing.
For many of the top service providers who are TOA's clients, competing for customers based on price and product just isn't enough. Providing exceptional customer service that exceeds consumer expectations has become an important competitive differentiator in a world where so many products are commoditized.
"Focusing on customer retention by enhancing the customer experience has become a significant part of operations for companies of all sizes,” Mr. Brisker said. "Reducing appointment wait times is a key component of customer satisfaction and an opportunity to increase loyalty, and brands worldwide are recognizing that by proactively respecting their customers' time they can create a real positive shift in the perception of the brand.”
TOA helps enhance customer service by intelligently optimizing the work of an enterprise's mobile employees, focusing on time, time management and predictive customer communications and reducing the time consumers have to wait at home for a service or delivery from the standard four or eight to just one hour. Giving consumers an exceptional customer appointment and providing high-quality customer service doesn't have to come with a high price tag. TOA's platform saves consumers time and money, while cutting costs for TOA's clients.
TOA provides the world's leading customer-focused mobile workforce management SaaS solution. TOA software's unique predictive algorithms efficiently route tens of thousands of technicians for some of the world's largest brands and field service companies. TOA was named Most Innovative CRM Vendor of the Year by Gartner, and was also awarded "Visionary" status in Gartner's annual 2009 Magic Quadrant for Field Service Management for the third year in a row.
About TOA Technologies
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment. As the industry's only solution using predictive, time-based analytics, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time Of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions. Named a Visionary for three years running in Gartner's annual Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices across Europe. For additional information please visit www.toatech.com.
Contacts:
TOA Technologies:
Kimberly Weber
Atomic PR
(415) 402-0230
kimberly.weber@atomicpr.com
