TOA Technologies Honored With NEOSA’s 2010 Best of Tech Award
Tech Companies Quickly Developing Northern Ohio Into “Silicon Suburb”
CLEVELAND, OHIO – May 12, 2010 - TOA Technologies, the only Cloud-based enterprise solution for mobile workforce management and customer communication, today announced that the Northeast Ohio Software Association (NEOSA) has recognized TOA’s industry leadership with the 2010 Best Tech Innovation Award. TOA is one of many technology companies that are making Cleveland the rapidly expanding “Silicon Suburb.”
Awards were presented in nine categories including Best Tech Innovation, Best Software Product, Best IT Services Company, Best Social Networking App and others. NEOSA received approximately 80 nominations across all categories.
The greater Cleveland area has more than 3,000 information technology and software companies, generating more than $170 million in wages for local residents. The local tech sector produces a gross regional product of almost $600 million annually, making it one of the strongest in the region.
“The NEOSA Best of Tech Awards were created to showcase talent, innovation and leadership from the wealth of tech companies here in the greater Cleveland area,” said Brad Nellis, Executive Director of NEOSA. “The Best Tech Innovation category allowed nominees to showcase the exciting projects and products they’re delivering to the market; the award recognizes companies leveraging technology innovation to create an advantage for their company. TOA Technologies offers an outstanding representation of those attributes and more; we’re proud to recognize this company and proud they’re located in Northeast Ohio."
NEOSA honored Yuval Brisker, CEO of TOA, with the “Best Tech Leader” Award in 2009.
“TOA was founded to solve what we call ‘the cable guy’ problem, but our mission is to improve customer service and field service scheduling across many industries around the globe. Since launching in 2003, we’ve expanded across languages, cultures and geographies but our home will always be Ohio,” Mr. Brisker said. “There is a great community of technology leaders in Cleveland, and we are honored to be recognized for our innovation and leadership. TOA is happy to be part of an elite group of companies helping create the Silicon Suburb in Northern Ohio.”
TOA’s customer-centric SaaS solution enhances customer service by predicting with a high degree of accuracy when a technician will arrive at a subscriber’s home – and allowing service providers to give customers a smaller “wait window” of just one hour. Its patented, industry-leading, predictive statistical engine analyzes learned historical performance patterns, overlays skill set, job history and customer proximity to accurately predict the amount of time each engineer will take to complete an appointment and personalizes his or her schedule accordingly. TOA was recently granted a US Patent in recognition of the uniqueness of this predictive scheduling approach. The patented TOA solution combines its unique, time-based view of the field with the fastest scheduling optimization engine on the market, advanced mobility and workforce management tools and proactive customer communications.
NEOSA created the Best of Tech awards to honor outstanding companies and entrepreneurs in the Northeast Ohio region. NEOSA is a membership-based organization that promotes the advancement of the technology community and the information technology industry of Northeast Ohio. It is an industry-led, industry-driven organization made up of more than 880 member companies from all facets of information technology.
About TOA Technologies
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment. As the industry’s only solution using predictive, time-based analytics, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time Of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field. TOA’s system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions. Named a Visionary for three years running in Gartner’s annual Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices across Europe. For additional information please visit www.toatech.com.
NEOSA, the COSE Technology Network, is a membership-based organization that promotes the advancement of the technology community and the information technology industry of Northeast Ohio. It is an industry-led, industry-driven organization made up of more than 900 member companies from all facets of information technology. For more information on NEOSA, visit www.neosa.org.