Press release
TOA Technologies and Arhaus Furniture to Present at CRM Evolution 2010CLEVELAND, OHIO – August 2, 2010 - TOA Technologies, the only Cloud-based mobile workforce management and predictive customer communication solution, today announced Vice President of Marketing Jennifer Friedman and John Roddy of Arhaus Furniture will be speaking at CRM Evolution 2010. CRM Evolution takes place August 2-4 in New York City.
During her presentation, Friedman will discuss what long wait times cost service providers in terms of customer loyalty, brand reputation and overall revenue. She will show how businesses can improve their brand by exceeding expectations during mission-critical, in-home customer appointments. Attendees will learn how to manage mobile employees and customer communications with predictive, time-based systems that produce exceptional customer service experiences and maximize work-flow efficiencies to reduce operational costs.
Speaking details:
- Who: Jennifer Friedman, Vice President of Marketing at TOA Technologies
- When: Tuesday, August 3 at 3:10 p.m. ET
- Where: Plymouth/Royale Ballroom – 6th Floor, New York Marriott Marquis, New York, NY
- What: “Improving Customer Relationships One Appointment at a Time”
Also presenting at CRM Evolution 2010 is John Roddy, Senior Vice President of Logistics at Arhaus Furniture. Arhaus uses TOA’s on-demand solutions for advanced predictive scheduling, real-time dispatch tracking and proactive multi-channel customer communications. Roddy will demonstrate how Arhaus has raised customer satisfaction to 96% and managed its brand reputation for providing quality products and quality service. He will also discus the importance of narrowing wait windows and optimizing work flow to save millions of dollars and improve customer service.
Speaking details:
- Who: John Roddy, Senior Vice President of Logistics at Arhaus Furniture
- When: Wednesday, August 4th at 9:00 a.m. ET
- Where: Shubert/Uris Ballroom – 6th Floor, New York Marriott Marquis, New York, NY
- What: “Streamline Service Delivery”
TOA, a platinum sponsor of CRM Evolution 2010, will be exhibiting in Booth #107. CRM Evolution 2010 is a content-rich, educational event covering business processes, customer service strategies and technology that impacts customer relationship management. For more information visit www.crmevolution2010.com.
About TOA Technologies
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment. As the industry’s only complete on-demand end-to-end solution using predictive, time-based analytics, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time Of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of mobile employees. TOA’s system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions. Named “Best of Breed” and a “VisionaryBreed” solution in Gartner’s 2010 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices in Europe and Latin America. For additional information please visit www.toatech.com.
Media Contact:
Kimberly Weber
Atomic PR for TOA Technologies
415-593-1400
kimberly.weber@atomicpr.com
