Gartner Recognizes TOA Technologies as the Leading Visionary in Field Service Management in its 2011 Magic Quadrant
CLEVELAND, OHIO — October 11, 2011 — TOA Technologies, the only on-demand provider of enterprise class mobile workforce management and customer experience management software solutions, today announced that Gartner Research has positioned TOA as the Leading Visionary Company in the Gartner Magic Quadrant for Field Service Management, 2011. According to Gartner, Visionaries display technology or business model innovation, and influence the direction of the market. TOA was further recognized for completeness of its vision in the field service industry.
"TOA is leading innovation in the field service and mobile workforce management software space. This is the message that Gartner sent out to the world last week,” said Yuval Brisker, cofounder and CEO of TOA Technologies.
“Our brilliant team has pioneered change in every aspect of enterprise mobility and field service management. We built the first and only completely cloud-based enterprise mobile workforce management software platform. We broke the barriers of mobile applications with the first fully browser-based HTML5 app with complete offline capabilities. And in doing so, we created the world's most durable, scalable and reliable end-to-end platform for managing mobile employees," said Brisker.
Powered by patented predictive analytics technology and the world's fastest and most flexible routing and scheduling optimization engine, ETAdirect can route more than 10,000 jobs in four minutes. With natively integrated time-based capacity management and proactive customer communications, ETAdirect can predict a one-hour appointment window with 98% accuracy and communicate estimated arrival time to customers — enabling better planning and management of the field workday, as well as a superior customer experience.
Using ETAdirect, TOA clients can save an average of $18,000 per mobile worker annually, typically complete up to 47 percent more jobs per day and achieve 98 percent or higher customer satisfaction ratings.
"TOA has brought to market a unique combination of predictive analytics and a keen focus on the customer experience. We are honored that Gartner chose to recognize TOA's many layers of bold and innovative thinking, and particularly our focus on execution that we’ve been perfecting over the years,” said Brisker.
As noted in the report, TOA is "an innovator in product delivery, field service pattern detection and work stream optimization," and offers the only complete, end-to-end, web-based, enterprise-class solution on the market today. ETAdirect currently manages more than 60 million appointments annually for many global name brands, such as Cox Communications, Virgin Media, Cablevision, UPC, Suddenlink Communications, Bright House Networks and Arhaus Furniture, among others in the cable/broadband, telecom, insurance, home services and retail industries.
“Our most important asset is our relationship with our customers, and our 100 percent track record of integration and delivery success is where the rubber meets the road. We are proud and grateful that Gartner has recognized our continued vision for the fifth straight year in the Field Service Management Magic Quadrant. TOA's sustained focus on innovation without compromise, and our strong revenue growth continues to propel the company further towards total command of our market,” said Brisker.
About the Magic Quadrant
The Gartner Magic Quadrant is copyrighted 2011 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About TOA Technologies
TOA Technologies is the leading provider of on-demand mobile workforce management applications for large and medium-sized enterprises. ETAdirect, TOA's patented platform, improves customer service while dramatically reducing operational costs and delivering immediate return on investment. As the industry's only complete on-demand solution using predictive, time-based analytics, ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions. Named Best of Breed and Visionary solution in Gartner's 2010 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices in Europe and Latin America. For additional information please visit www.toatech.com.