Press releases
TOA Technologies Tapped by Cox Communications to Improve Mobile Workforce ManagementDENVER, June 21 /PRNewswire/ -- TOA Technologies today announced the successful implementation of their ETAdirect 3.0 mobile workforce management solution in Kansas, Arkansas and Gainesville, Fla., for Cox Communications, the nation's 4th largest cable multiple system operator (MSO).
ETAdirect 3.0, TOA's unified service fulfillment solution, offers companies a better way to manage their field workforce and decrease costs while improving the customer experience. Companies that have implemented ETAdirect 3.0 have seen an immediate return on investment through improved routing and scheduling, fewer missed customer appointments and superior job tracking and reporting. As a result, companies are able to provide customers with more accurate arrival times and narrower appointment windows.
Unlike legacy mobile workforce management systems, ETAdirect 3.0 leverages the Internet to increase flexibility and reduce costs, as well as dramatically reduce staff training time. Additionally, employees in the field can access TOA's customer support 24 hours a day, seven days a week, eliminating the need for many calls to local office personnel, further improving efficiency.
"We selected TOA Technologies because their solution is flexible, affordable and offers many features not available in the more costly legacy systems," said Cox Director of Field Services Mark Leuenberger. "Another key benefit of using TOA's system is that implementation is much faster and easier. We were up and running in just four weeks, with staff training time taking just an hour per employee versus several days with many other systems."
Cox Communications, which was awarded with J.D. Power and Associates' highest honor in customer satisfaction in 2005, makes customer service improvement a priority. The TOA implementation in these three markets was evaluated prior to implementation and selected for its ability to improve customer service as well as reduce costs.
"We are delighted to work with Cox Communications to provide them with the first complete hub for communications, planning and management of field service and installation activities," said Yuval Brisker, TOA CEO. "Many of our customers actually see savings equal to their annual fees in the first 48 hours of use, and we're confident Cox is seeing similar results."
About TOA Technologies
Headquartered in Cleveland, Ohio, TOA Technologies develops innovative software solutions that streamline the mobile work environment and improve the quality and accuracy of service information companies provide to their customers. TOA's ETAdirect 3.0 Solution offers unparalleled cost savings over legacy systems while allowing companies to achieve dramatic productivity gains and improved customer service.
