What makes TOA’s Software as a Service Solution Unique?

TOA is time-based

At TOA, time is the generative element. While our competitors focus primarily on technicians, work orders and equipment, we take all of those things into account, but we focus on time and how to translate time into improving efficiency and customer satisfaction. Our predictive technology measures how long it takes to perform tasks, accumulating information about what is happening in the field and using this information to provide better planning and management of the workday. A time-based approach ultimately leads to a better customer experience.

TOA is predictive

Most vendors in the mobile workforce management space set work time in blocks — 45 minutes, 90 minutes, 120 minutes. The problem is that this approach doesn’t reflect how people actually work. Some technicians or delivery people are better at some types of work than others. Travel times can change between locations. TOA’s unique predictive technology combines the historical performance of your teams, along with real-time information about the current work day, to be able to predict a one-hour time window with 96 percent accuracy.

TOA is self-learning

People can learn everyday and get better. Software should be the same. At TOA, our unique software as a service learns. It learns everything that happens and it continually improves. The more you use it, the smarter it gets. It learns the work patterns of your service or delivery people. Its predictive technology learns how long it actually takes your people to get from point to point, and it automatically incorporates that learned information into making smart decisions for you.

Why TOA?