Measurable Results
The TOA Effect
- 47% increase in daily job completion rate
- 45% improvement in dispatcher-to-field employee ratio
- 20% reduction in "not-at-home" wasted truck rolls
- 10% reduction in "cancellations at the door"
- 50% reduction in "where's my tech" calls to the Call Center
- Ensures adequate staffing and on-time arrival of field service personnel for improved customer satisfaction
- Continuously and proactively communicates with customers, back-office employees, and mobile employees to better manage delivery and service expectations