ETAdirect is a flexible, expandable, and customizable solution with a variety of modules to fit your mobile workforce needs. Because it's a modular SaaS solution, the implementation process is fast. With other hardware-based solutions, 9 months can pass before the system is up and running and the workforce is fully trained. With the ETAdirect, full implementation is complete in 8 to 10 weeks.

PLANNING AND SCHEDULING MODULES

  • ETAdirect Dynamic Routing & Scheduling Optimization
    • Completely configurable for multiple organizational levels
    • Fully integrates with customer preferences
    • Effectively minimizes travel time, work time and overtime while reducing service window violations
    • Efficiently matches the right mobile employee with the appointment based on skill set, job history and proximity to customer
  • ETAdirect Capacity & Availability Planning

    • Capacity estimation based on predictive analysis of resource allocation and historical patterns using the CAMTM Engine
    • Utilizes a range of data, including geographic location, appointment time windows and mobile employee skills
    • Easily integrates with customer care systems via Web services

MOBILE WORKFORCE MANAGEMENT AND REPORTING MODULES

  • ETAdirect Manage - Dispatch & Monitoring
    • A complete application for dispatch and field management
    • Supports installation, delivery, service/repair, maintenance and contractors
    • Allows users to access and view at multiple organization levels (mobile employee, dispatch center, region, company)
    • Features an Interactive Maps-based Dispatch Interface - fully integrated with GoogleTM Maps
    • Fully integrates with customer care and billing systems
    • Works with all major mobile devices and carriers
  • ETAdirect Mobility
    • A complete application for the mobile employee
    • Supports installation, delivery, service/repair, maintenance and contractors with robust and flexible functionality for any type of field activity
    • Accessible through any web-enabled mobile device, including most mobile phones

CUSTOMER APPOINTMENT MANAGEMENT MODULES

  • ETAdirect Notify - Interactive Customer Communications (ICC)
    • Enables customers to opt-in to interactive estimated time of arrival notifications
    • Sends automatic personalized messages to customers via voice, text, and email
    • Allows users to completely configure rules based on their needs and objectives
    • Easily integrates into client websites for online customer access
    • Features integrated access for customer service with ability to redirect "Where's My Tech" calls to the ETAdirect system
  • ETAdirect What Customers ThinkTM Post-Appointment Survey
    • Features automated, interactive post-appointment survey captures real-time customer satisfaction
    • Offers fully configurable surveys
    • Provides immediate statistics and analysis of customer appointments delivered across the organization -- not simply a random sample
    • Boasts more than 60% participation among TOA client subscribers