Complete Solution Suite
Complete Mobile Workforce Management Solution Suite
Enhancing the customer experience and cutting costs have traditionally been viewed as mutually exclusive, “either-or” proposition, but with TOA’s approach this old paradigm has changed TOA's complete mobile workforce management solution includes:
- Planning and Scheduling Modules
Fully integrated with customer communications, these components efficiently match mobile workers with the most appropriate jobs and effectively minimize travel time, work time and overtime - Management and Reporting Modules
A dynamic management dashboard that provides dispatchers and field management with complete visibility and control of their team’s activities. - Customer Appointment Management Modules
These interactive modules deliver everything from automatic personalized messages to customers to post-appointment surveys, all via the means of their choice - voice, Web, text, IM, email and more..
The ETAdirect Solution Suite is the only complete tool for mobile workforce and customer appointment management, and has a demonstrated, consistent track record of delivering both an enhanced customer experience alongside concrete operational improvements and dramatic financial results:
- TOA’s patented solution can deliver paradigm changing one-hour appointment windows with 96% accuracy
- TOA has successfully and consistently helped companies reduce costs and dramatically enhance the customer experience
- TOA has earned Gartner’s “visionary” designation in the Field Service Management Magic Quadrant in 2007, 2008, 2009 and 2010
- Gartner’s 2010 report names TOA a “best of breed field workforce optimization vendor”
Because every business and industry is different, our modules are designed to be configurable for each of our client's needs. TOA's customer interaction appointment management system is flexible, expandable, and infinitely scalable. And because our platform is web-based, implementation is fast and painless.
TOA provides the only enterprise-grade mobile workforce management solution that helps you manage your mobile workforce with your customers in mind. What's different about TOA is that we developed our mobile workforce management solution from the customers' point of view. Their need is simple, tell them when you are going to arrive and then arrive when you told them.
TOA's patented, predictive technology provides you with a real time view of the field. Your managers, dispatchers and CSRs can always see what's happening in the field like never before. Our decision-engine integrates company business rules as well as customer feedback to make the most informed and complete operational decisions available on the market today. TOA's mobile workforce management solution also lets you communicate up-to-date appointment status and arrival information to your customers. Keeping them in the loop will keep them happy.
