Communication is the Key to Better Customer Relationships

TOA Technologies is changing the way companies communicate with their customers before, during and after appointments. Our predictive workforce scheduling solution gives customer service companies the ability to schedule appointments they know they will keep. And that’s big.

Additionally, by careful monitoring of the field, TOA takes responsibility for proactively and automatically communicating with customers to keep them in the loop of the appointment event.

Companies use our workforce scheduling solution to schedule, confirm schedules, update arrival times, provide opportunities to reschedule, and gather feedback through sophisticated post-appointment surveys with customers. Your customers can choose to receive this information via phone, email, text or IM. And TOA easily integrates into your company website.

The Moment of Truth

Customer appointments are a key event in your relationship with your customers. Our workforce scheduling solution allows you to conduct post-appointment surveys. These fully configurable and customizable surveys capture customer satisfaction data in real time. TOA can provide you with immediate statistics and analysis of customer appointments delivered across your entire organization. We deliver up-to-the minute business intelligence about customer satisfaction, problem resolution, and brand perception.