It’s the New “Next Best Thing to Being There”

Real Time Views

TOA's customer interaction management software lets you see the field in real time for the first time. Our patent-pending predictive, real time view of the field allows dispatchers and managers to manage mobile employees based on what is actually happening now, as opposed to what was planned 12 hours ago. TOA's Google Maps (tm)-based dispatch interface combined with dynamic reporting by mobile employees allows dispatchers to solve problems before they happen.

Our customer interaction management software provides your employee managers in the field with mobile access to our system by logging in on any Web-enabled device (including a cell phone). TOA's customers can see work details, check maps, assess travel times, manipulate inventory, and do billing on the go.

Reports That Are Relevant and Readily Available

TOA’s dashboard includes real-time information about productivity, on-time performance, end user satisfaction as well as other relevant operational information. Dispatchers and field managers can monitor the performance and activities of their mobile employees through the customer interaction management dynamic dashboard. Managers can finally drill-down and manipulate data without calling IT.

Cool Features

TOA’s customer interaction management system supports industry-leading GPS applications, signature capture, bar code scanning, picture storage, and any other browser capability.

The coolest feature of all is that TOA offers the first mission-critical web-based application with the ability to use the system off line in the browser. No matter where your people are, whether they have coverage or not, they can always do their jobs and meet customer needs.