Manage and Mobility
See the Field in Real Time…for the First Time
The single biggest challenge facing today’s mobile workforce management is the lack of visibility into real-time field operations. Where are your field employees, what have they done, what are they doing, are they on time, and other questions. There has been no way to communicate progress and arrival times to customers as things change.
Only TOA gives service organizations an unprecedented real-time predictive view of field operations and an unprecedented control level of control over customer communication, planning & scheduling, and field employee management, all with a minimal capital investment.
ETAdirect Manage™ is TOA’s industry leading revolutionary dispatch module. It’s a central hub for viewing and managing all activities related to the mobile workforce. It is powered by a patented predictive statistical analysis engine and ETAdirect Mobility™, which provides a dynamic, Web-based interface for field employees to get, manage and report on work and work-related activities.
ETAdirect Manage™ provides an easy to use Web-browser based application that lets your dispatch and field management personnel view and interact with the field force and their assignments in real time. ETAdirect Manage provides multiple interactive viewing options, including a time-based Gantt chart, and also provides the ability to dynamically drag-and-drop jobs between field employees and/or put jobs back into the routing bucket to automate routing and dispatch.
With ETAdirect Mobility™, TOA synchronizes the field and the desktop. Employees in the field access the system by logging in on any Web-enabled device (including a cell phone). TOA's mobile workforce software supports industry-leading GPS applications, signature capture, bar code scanning, picture storage, and routing on Google maps. TOA's customers can see work details, check maps, assess travel times, manipulate inventory, and do billing on the go, and all these activities are viewable by dispatchers in ETAdirect Manage™. Plus, TOA offers the first mission-critical web-based software with the ability to use the system offline in the browser.
Whether you employ thousands of mobile workers or dozens, you can benefit from TOA's mobile workforce management solution.
