Routing and Scheduling
Opening Your Service Window to Opportunity
TOA goes well beyond street level routing with next-generation time-based, predictive routing. Simple street level routing has been with us for decades. Street level routing (SLR) is predicated on the notion that by creating the most concentrated sequential point to point connection between a series of job locations you reduce drive time and thus reduce cost. But in today's world of complex and dynamic customer-focused mobile workforce management, basic SLR has simply run out of gas. Today's businesses want to minimize costs to gain competitive and financial advantage, but they also want to assure that the right person does the right job and that they get to customers right on time.
ETAdirect Routing and Scheduling™, our web-based staff scheduling software, enables you to keep commitments made to customers by hitting service windows to achieve maximum customer satisfaction, for the least cost.
ETAdirect Routing and Scheduling™ dynamically and intelligently programs job allocation and flow, taking into consideration all the required skills, location, field employee availability, individual field employee skill set, inventory, historical work patterns, cost of labor and most importantly the time commitments made to customers. With patented algorithms designed to reduce cost by reducing drive time, overtime, and missed appointments through predictive analytics, you can configure [customize] the TOA routing solution to produce routes that meet your specific objectives while assigning different routing plans to different parts of your company simultaneously.
TOA’s Routing and Scheduling online scheduling software can support batch routing or dynamic routing, a whole day’s routes or one job at a time. The TOA Routing Engine can run the system once a day, several times a day, or manually. Our Customer Appointment Management system can even prioritize work orders and field crew based on attributes you decide. We will work with you to ensure that you get an instance of our solution that is customized to your resource needs, without the expense of in-house, dedicated software.
The bottom line: TOA is saving our customers millions of dollars daily while increasing customer satisfaction, which is truly the "holy grail" for any mobile workforce management solution.
