Proactive Customer Communications
Communication is the Key to Better Customer Relationships
Sometimes, simple problems require complex solutions. To know precisely when an appointment will occur requires tracking all of the activities of the mobile workforce and communicating that information, in real-time, to everyone in the system. And because kept promises are key to keeping customers, service companies require the ability to schedule appointments they know they will keep.
TOA Technologies is changing the way companies communicate with their customers before, during and after appointments.
ETAdirect Inform™ is TOA’s outbound and inbound, interactive, predictive, automated, dynamic appointment notification solution. ETAdirect Inform™ monitors the field and delivers real-time, up-to-date information about the status of appointments in a proactive, personalized, dynamic and interactive way, via cell phones, text messaging, e-mail and more. Plus, it allows customers to proactively confirm, cancel and reschedule.
ETAdirect Inform™ can also gather valuable customer feedback through sophisticated post-appointment surveys. Your customers can choose to receive this information via phone, email, text or IM. And ETAdirect easily integrates into your company website. TOA can provide you with immediate statistics and analysis of customer appointments delivered across your entire organization.
TOA delivers critical customer satisfaction information, to allow you to immediately initiate problem resolution and improve your brand perception.
